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People-Based Patient Safety: Enriching Your Culture to Prevent Medical Error


by E. Scott Geller and Dave Johnson
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People-Based Patient Safety: Enriching Your Culture to Prevent Medical Error (Geller & Johnson, 2007)


ISBN: 0-9664604-1-3

 This easy-to-read, practical guide filled with ideas and case studies explains how to apply ACTS ˆ the specific skills that raise staff awareness about working safely and avoiding errors.  The four skills ˆ Acting, Coaching, Thinking and Seeing, reshape employee attitudes and actions and put them in control of their environment. By mastering these skills, employees perform their jobs with astute care and develop the ability to assess risks, identify perceptual blinders, hone observation skills and improve communications and coaching.

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